1.Returns
a) We accept returns on most Products within 30 days of receipt, for Products that HAVE NOT BEEN OPENED, USED or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.
b) Please note that we do not accept returns on any special orders and/or promotional/final sale Products.
2 Exchanges
a) All exchange notices must be received to our office within 14 days of receiving your order. We will do our best to fulfil your exchange request.
b) If your desired replacement item is no longer available, we will help you find another item you like or process a store credit refund if the item falls within our return policy.
3 Returns Procedure
a) Please Contact Us so we may provide you with a Return Address.
b) You must take reasonable care of the Product(s) you wish to return/exchange, and they should be returned unopened, unused and in their original condition from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
d) For Returns, we will be able to process your refund in the form of store credit within 14 days of us receiving the returned Product. Please note that original shipping charges are non-refundable.
e) For Exchanges, we will ship to you the desired Product, within 14 days of us receiving the returned Product, as per our Shipping policy.
4. Shipping Errors / Damaged Products
a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
b) If you have received a wrong or damaged Product, please Contact Us within 14 days of receiving the order to be eligible for a free exchange with a new, similar Product.
c) We will ship to you the desired Product, within 7 days of us receiving the returned Product, as per our Shipping policy.
5. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
6. Entire agreement
These terms and conditions and other notices elsewhere on our Website contain the whole agreement between us and you relating to the supply of Products.
7. Contact Us
If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact Us.
